Service

Automation

Use macros to automate repetitive multi step tasks and reduce the time to resolution for your customer cases, whilst freeing up your resources for more complex tasks.

Lightning Console

Salesforce’s next generation agent experience gives your workers a global overview of your customer’s information, workers are more productive and efficient with all of the facts at their fingertips, all the time.

Telephony

Salesforce connects with the industry leading CTI providers, allowing you to manage your calls from directly in the console and instantly keep track of notes during the call itself.

Social

Keep up to date with your customer interactions across Twitter, Facebook, Instagram and other social channels.