“We will be in a better position to meet or exceed our customer requirements by managing CRM and ERP together on the Salesforce Platform.”
– Jun Watanabe, President, Mipox
Use macros to automate repetitive multi step tasks and reduce the time to resolution for your customer cases, whilst freeing up your resources for more complex tasks.
Salesforce’s next generation agent experience gives your workers a global overview of your customer’s information, workers are more productive and efficient with all of the facts at their fingertips, all the time.
Salesforce connects with the industry leading CTI providers, allowing you to manage your calls from directly in the console and instantly keep track of notes during the call itself.
Create personalised customer experiences across all mediums and connect your marketing across all of your customer interactions
Salesforce’s unified platform allows you to capture and activate data from anywhere, then use it to create engaging and successful marketing content.
Use native tools within Salesforce to build and automate targeted mobile experiences including SMS, push notifications and group messages.
“Pretty much every aspect of our business is covered by Rootstock, from purchasing to work order management, to field service and maintenance, bill of materials… everything.”
– Stephen Simons, CIO, Astrum Solar
Unlike many competitors, Salesforce commerce cloud is deeply intertwined with the worlds number 1 CRM platform – Salesforce! Connect your retail operation directly to you marketing, service and community.
Modern businesses operate across the globe, with different languages, localisations, brands and currencies. Use Salesforce’s unified multisite management capabilities to ensure users from around the world get the same top level service.
Keep your customers engaged and excited by rolling seamless upgrades and new customer experiences all through the cloud.
Use Einstein’s AI tools to provide merchandising insights, automation and personalised experiences for every customer; all built in to the structure of the commerce cloud.
Connect your workers through their work with integrated chat, checklists and project management tools within documents and spreadsheets
Collaborate. Embed live applications across your organisation to connect your employees, native chat and messaging functionality encourages employee collaboration to increase productivity.
Combine a wide range of features into one approved workflow to streamline your teams working practices into one optimised collaboration solution.
Your team are always up to date with the latest news and tasks with a seamless desktop to mobile experience.